Unified Inbox
Give your team one place to see every message, understand the customer, and respond with context.
Helpdesk to understand customer conversations better
Turning customer questions, complaints, and feedback into data you can act on.
Powerful Features
Understand Customers at Scale
Make better decisions from the conversations your customers already have with you.
Persona Profiles
Keep each customer’s interests, complaints, orders, and past conversations together so nothing gets forgotten.
Interest Extraction
See what customers keep asking for, so your team can restock, launch, and promote the right products.
AC
I have been waiting forever to get the hoodies!
HoodiesAdded as customer interest
Product Feedback
See what customers are saying about your products without reading every conversation manually.
Hoodie
Product Feedback for last 30 days
Recent feedback · Hoodie
“So soft and comfortable”
“Color still looks new”
“Sleeves run a little long”
Hoodie
Product Feedback for last 30 days
Recent feedback · Hoodie
“So soft and comfortable”
“Color still looks new”
“Sleeves run a little long”
Data Analytics
Use support conversations to guide product, operations, marketing, and team decisions.
Smart Tickets
Outlined spots potential complaints and helps your team create tickets faster with less manual review.
Potential Tickets
AC
the perfume i ordered arrived damaged
Log a Ticket
Product quality
DescriptionAI-assisted draft
Customer states the perfume order arrived damaged with visible leakage on arrival.
Product-quality follow-up is required with replacement review.
Cancel
Create ticket
Open
Product quality
TK-2048•just now
Ticket Created
Perfume order arrived damaged with leakage. Replacement review required.
AI-assistedAva Collins
Potential Tickets
AC
the perfume i ordered arrived damaged
Log a Ticket
Product quality
DescriptionAI-assisted draft
Customer states the perfume order arrived damaged with visible leakage on arrival.
Product-quality follow-up is required with replacement review.
Cancel
Create ticket
Open
Product quality
TK-2048•just now
Ticket Created
Perfume order arrived damaged with leakage. Replacement review required.
AI-assistedAva Collins
Shopify Enrichment
Outlined automatically finds a customer's details across connected Shopify stores using an order number, phone number, or email.
Integrate with Claude and GPT
Connect your Outlined data to Claude or GPT. Ask questions, analyse conversations, and uncover customer insights in your AI workspace.
Easy Setup
3 Steps. And you're live.
Connect your channels, add your team, and start from a shared inbox in minutes.
Easy Setup step 01
Connect Your Channels
Once connected, historical conversations are synced so your team does not start with an empty inbox.
Easy Setup step 02
Invite Team Members
Create multiple teams, invite team members, set roles, and get everyone working from day one.
Easy Setup step 03
You're live!
Everything is in place, your team is inside, and the shared inbox is ready for real conversations immediately.
Everyday teamwork
The details that keep your team in sync.
Keep the context close, bring the right teammate in, and give everyone the access they need. Built into the way your team already works.
Leave a private note right in the conversation. @mention a teammate who has access to bring them in, with the customer context already there.
Set roles and control access to pages, channels, and connected accounts. Choose which actions each person can take, from tagging to managing tickets.
Find a saved reply, bring it into your message, and tailor it to the customer. Less repeat typing, more consistent answers.
Assign teammates to tags so the right people have visibility into the conversations they handle.
See when another teammate is viewing or typing in the same conversation, so you can coordinate before replying.
Pricing
A clear plan for your next chapter.
One shared workspace. Predictable monthly pricing. Start with the plan that fits your team, and grow from there.
Room to grow
Standard
More conversations, more teammates. A shared workspace for growing support teams.
$279USD / month
Start free trialIncluded every month
- 15,000 messages analysed / month
- 1,500 outbound translations / month
- 15 users
- Unlimited Teams
- 5 email mailboxes
- Unlimited social accounts
- Unlimited AI Ticket Generation
7 days free. Card required. Automatically renews at $279/month plus tax unless canceled. No trial overages. Extra usage after the trial is controlled by your workspace owner.
Need more? You decide which extra usage is allowed.
Compare plans and usageFAQs
Common questions before teams switch to Outlined.
Short, direct answers about setup, channels, reporting, and where Outlined creates the most leverage for support teams.
Outlined is a shared inbox and analytics workspace for support teams. It pulls customer conversations into one place so your team can reply faster, route work clearly, and learn what customers are asking for.